We have three immigration advice lines. You may not be eligible for all of them so please check the criteria before calling.
Calls are charged at local rates. Please note that calls made outside the opening hours will not be answered but will still be charged when connecting to our voicemail service. Our voicemail service will inform you about our service’s opening hours but does not accept messages.
Legal update for non European Union carers of British children: you may be able to apply for status under the EU settlement scheme. See here for further details. Contact our EU Settlement Scheme advice line for legal advice on your eligibility.
We are offer telephone interpreting services on our advice lines. You will need to tell the adviser what language you speak and will be put on hold while we call the interpreting service.
This line is for women who need advice on their immigration status. We can advise you on:
Mondays 10am – 12pm and 2pm – 4pm
Thursdays 10am – 12pm and 2pm – 4pm
Please note the advice line is closed on bank holidays.
This line is for vulnerable women who are themselves an EU citizen (including EEA and Swiss) or are the current or former family member of an EU citizen and need advice on their immigration status under the EU Settlement Scheme.
This line is for women who have experienced violence against women and girls (including domestic abuse, sexual violence, trafficking, modern slavery, so-called honour-based violence and female genital mutilation).
We can advise on applying to the EU Settlement Scheme including helping you to understand:
We do not advise on issues unrelated to the EU Settlement Scheme on this advice line.
Tuesdays 11am – 1pm
Wednesdays 11am – 1pm
Please note the advice line is closed on bank holidays.
From 1 April 2024 this advice line will have reduced hours until further notice. During this period it will be open on Tuesdays and Wednesdays from 11am – 1pm only.
Our Professionals’ Advice Line is for non-legal professionals and OISC registered advisers supporting vulnerable migrant women. Click here to view the Terms of Reference for our Professionals’ Advice Line (PAL).
This line operates fortnightly on Fridays from 10 am – 12pm and is scheduled to be open on the following dates:
Professionals may also be interested in joining our Women’s Migration and Asylum Network.
Our criminal law advice line can advise you on: sexual offences including rape and sexual assault; domestic violence, harassment and stalking; coercive and controlling behaviour; reporting offences to the police and the criminal justice system; criminal injuries compensation; complaints about the police and other criminal justice bodies.
Our family law advice lines can advise you on: domestic violence and abuse; divorce, finances and property on relationship breakdown; cohabitation, finances and property on relationship breakdown; parental responsibility and arrangements for children; lesbian parenting.
Our sexual harassment at work advice line can advise you on: identifying sexual harassment; how to bring a complaint against your employer; advice about grievances and investigations; The Employment Tribunal procedures; Settlement Agreements and Non-Disclosure Agreements.
