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Privacy policy

Effective as of 25 May 2018


Rights of Women (ROW) is committed to ensuring that your privacy is protected. In this privacy policy we set out how ROW uses and protects any personal information or data that you give to us, as well as your rights in relation to your personal data.

‘Personal data’ is any information relating to an identifiable person.  We will process your personal data on the basis of your consent and/or our legitimate interests. ROW may gather data including your name and contact details (usually your email and/or postal address and telephone number(s)), Taxpayer status for collecting Gift Aid, as well as other information which you provide to us when you email us, through our website, talk to us at an event, sign a petition or participate in a campaign, or contact us by post or telephone.  Any information we collect and store may be accessed by our staff, to enable us to effectively communicate with you.

ROW takes the security of your personal data very seriously.   When you give ROW personal information, we do all we can to ensure that it is treated securely. Unfortunately, no data transmission over the internet can be guaranteed to be completely secure. While we strive to protect your personal information, we cannot guarantee the security of your data transmitted to our site and therefore any transaction is at your own risk. Once we have received your information, we will take reasonable steps and all other precautions required by law to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

We will never sell or swap your details. We may share your information with third parties in the process of managing your engagement with us, such as payment processors for donations.

ROW can only use or process your personal data for a specific purpose or purposes.  We can only retain your personal data for as long as is necessary for that purpose or purposes and will then securely destroy it.  We are committed to keeping our records up to date.

Personal data RoW holds

This section explains how we hold and process personal data:

Service Users

To provide help and support to you, we may collect your name and contact details, information about your situation and what help and support you need so we can provide our services such as our advice lines and casework services. We will also ask you for feedback on our services.

We process your information on the legal basis of our legitimate interests of being able to support you in the most appropriate way and understand how effective our services are.

Where we need consent for sending you further information or processing certain information, we will make that clear at the time we gather that information.

Your personal information will be held securely and will be safeguarded against unauthorised use, disclosure, alteration or destruction.

Supporters and Donors

ROW relies on donations to support our work. We may collect and process, your name contact details, and information about the donation and any Gift Aid.

The information we collect may include demographic information associated with your address, as well as estimates of your age, interests and lifestyle.

We may also collect and record any other relevant information you share with us about yourself. We may collect and process data relating to your interactions with us, such as your donations, registration for events or participation in our campaigns.

This is based on the legal basis of pursuing our legitimate interests of receiving donations to support our work.

We may analyse the information you have provided to us where it is in our legitimate interest to do so to help us plan fundraising, marketing and communications.

We may also carry out research to identify those who may have an interest in, and capacity to support ROW. In order to do this, we may collect publicly available information to enable us to tailor marketing and communications.

We may use the information you have provided us to tailor our internet advertising to people based on their interests and similarity to people who already support us to ensure it is effective and cost-efficient. We do this on social media and Google using the audience functions, including custom audiences.

If you would like to receive updates about our work and fundraising appeals we will use your contact details to communicate with you, in the format that you choose. This processing and contact is based on your consent. You can unsubscribe from electronic communications at any time.

Other people we work with

When we work with you to provide training we will process your name, contact details and some information about your work, in order to arrange and manage the provision of appropriate sessions. We will also ask you for feedback on the education or training. This processing is necessary for the contract to provide the sessions and/or for pursuing our legitimate interests of evaluating and improving our training.

If you sign a petition or opt to participate in one of our campaigns, we will use your information to process the campaign action.

Subscribers to our mailing lists

If you would like to join one of our mailing lists (such as for training events and legal updates) we will use the contact details which you provide to us to communicate with you, in the format that you choose. This processing and contact is based on your consent. You can unsubscribe from electronic communications at any time.

Employees and volunteers

When you apply to work for us as an employee or apply to volunteer as a trustee / director or office or helpline volunteer, we collect information as part of the application and assessment procedure including your name, contact details, and experience, and we may ask for references and criminal record information.

When you work or volunteer with us we will continue to process your personal data in order to manage our relationship with you. This processing is based on the legal basis of it being necessary for your employment contract or for pursuing our legitimate interests of managing our professional relationship, and protecting the people we provide services to.


Rights of Women is legally required to release details in exceptional, limited, circumstances. ROW must comply with the applicable law and this may mean that we are compelled to disclose some or all of your personal information if legally requested to do so.

There are times when we may be forced to share your information with police, regulatory bodies or legal advisers without your permission (sometimes referred to as ‘breaching confidentiality’). This could be for one of the following reasons:

  • where the user is disclosing information about an act of terrorism;
  • where a court orders ROW to disclose information;
  • where there is reasonable cause to suspect that an adult’s life may be in immediate danger;
  • where there is reasonable cause to suspect that a child or young person may be experiencing or at risk of experiencing significant harm.

We may also use the data you provide for case studies used for purposes including policy work, research, reporting to funders, government consultations and sharing updates with the public and our supporters about our work.  However, if we use your data in this way it will always be anonymised so that you cannot be identified from the case study.


If ever we want to collect personally identifiable information through this website (an online survey, for example), we will always inform the user of its intended use. We will never use this information for any other purpose than that stated, nor will we hand this information out to any third-party.

We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.


When you visit our website we collect information to help us to understand how supporters use our site, and to make improvements. Our cookies are not used to identify you personally and you can manage or delete them as you wish.

Third Party Cookies

In some special cases we use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

Google Analytics cookies

We use Google Analytics cookies on our site. They measure how our website is used.

Google Analytics stores information about visitor behaviour in an anonymous form. We do not collect or store your personal information, nor do we allow Google to use or share our analytics data.

Google Analytics collects information about what pages you visit, how you got to the site, how long you are here and what you click on.

To opt out of being tracked by Google Analytics across all websites visit: 

Social media

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites – Facebook and Twitter – will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Embedded content

Some of the content on our site is provided by third parties. This includes but is not limited to: YouTube. When you visit a page containing content from one of these sites a cookie may be set. We do not have any control over these cookies and you should check the relevant third party website for more information about these.

Your rights

You have the right to request details of personal information which we hold about you. If there are any discrepancies in the information we provide, please let us know and we will correct them. You also have a right to request we delete or restrict your personal data.

If you would like a copy of the information held on you please make your request in writing using the contact details below.

If you change your mind after ‘opting in’ to receive our information, you can unsubscribe using the link in an email or using the contact details below.

If you have any concerns or questions about how we use personal information and data, please contact us and we will respond as quickly as we can.

Our contact details to exercise your rights in relation to all of the above are:

Rights of Women


52-54 Featherstone Street



[email protected]


You should address your query for the attention of the Director.

Amendment of this statement

ROW reserves the right to amend this privacy statement from time to time and to ensure compliance with the relevant laws.  If you are concerned about this, you should check this page from time to time to satisfy yourself about that you are content with our privacy statement.

Date implemented: 25 May 2018

Date policy amended: 19 June 2024 (by Director)

Last review: 19 June 2024

Person responsible for review: Director