Immigration law advice provided by Rights of Women (RoW) is regulated by the Office of the Immigration Services Commissioner (OISC). RoW is authorised by OISC to provide immigration advice and services at Levels 1, 2 and 3 in the categories of Asylum & Protection and Immigration. RoW’s OISC registration number is N201700010. RoW’s immigration solicitors are individually regulated by the Solicitors Regulation Authority (“SRA”).
Other legal advice provided by lawyers working for RoW may be regulated by the Solicitors Regulation Authority (if they are a solicitor) or the Bar Standards Board (if they are a barrister).
RoW is a charity and does not charge individuals for its advice services.
If you are unhappy with any of the advice or services provided by RoW you can complain. You can obtain a copy of our complaints procedure by emailing [email protected].
If you are unhappy with the way we resolve your complaint you may also have a right to complain to the Legal Ombudsman or the OISC. We will explain your rights to complain to the Ombudsman or OISC in our complaints procedure and outcome letter.
How we work
Callers to our telephone advice lines are not represented by RoW. We can only provide you with advice during the call and not any follow up advice or casework, unless we agree otherwise during that call (for example, due to having the capacity and resources to do so under a specific project we are running). You can always call our telephone advice lines again for more advice.