Frequently Asked Questions

We know that professionals such as Independent Domestic Violence Advisers or outreach workers are often the first people women go to for advice and support. The aim of our training courses is to increase their awareness and understanding of women’s legal rights to enable them to support the women they work with. At a time when we know demand for our advice lines is so high, this is an important way in which we can extend the reach of our work.

It is difficult to deliver training courses which meet the needs of individual women. The issues that are affecting you might be very different from those of other women. Our trainers are not able to give individual legal advice. For information about the law and your legal rights please call our telephone advice lines or read our legal information.

Our training is primarily aimed at professionals working in the Violence against Women and Girls sector and other sectors who provide services for women. We sometimes have to impose eligibility criteria for our courses, usually in order to meet the requirements of funders.

Some of our courses are women only, providing a space for women to meet and learn together. Find out more about our commitment to providing women only services here.

No. Our courses fill very quickly and are often over-subscribed. We will contact you as soon as possible to confirm whether you have a place.

Open training: varied – many of our courses are free. Please see details of individual courses on our current courses page.

In-house training: please visit our in-house training page for more detailed information on our in-house offers.

Usually. A colleague may attend in your place provided you notify us as early as possible by contacting [email protected]. Any changes will need to be reviewed and confirmed via email. Please contact us with as much warning as possible to facilitate this.

You may not transfer your place onto another course.

Unless otherwise stated on the training application form:

OPEN TRAINING

Cancellation up to 2 weeks before the training date: 50% charge

Cancellation within 2 weeks of the training date: full charge/no refund

FREE TRAINING

Cancellation up to 2 weeks before the training date: no charge

Cancellation within 2 weeks of the training date: £30.00

IN-HOUSE TRAINING

Cancellation up to 2 weeks before the training date: £50.00

Cancellation within 2 weeks of the training date: full charge

We will also charge any costs we have incurred for the course (for example: booked travel tickets, accommodation, courier costs, trainer preparation etc.)

All cancellation charges also apply to late bookings.

If you need to cancel, please do so in writing.

We reserve the right, at any time, to change venues, trainers, and/or the programme if necessary.

We reserve the right to cancel a course at any time: if we have to cancel a course we will provide as much notice as possible and will provide a full refund of course fees to all delegates. This does not include the reimbursement of train fares or any other expenses you incur or expect to incur by attending the course.