We have three immigration advice lines. You may not be eligible for all of them so please check the criteria before calling.

Calls are charged at local rates. Please note that calls made outside the opening hours will not be answered but will still be charged when connecting to our voicemail service. Our voicemail service will inform you about our service’s opening hours but does not accept messages.

1. EU settlement scheme advice line 

This line is for vulnerable women who are themselves an EU citizen (including EEA and Swiss) or are the family member of an EU citizen and need advice on their immigration status.

This line is only for women who have experienced Violence Against Women and Girls (including domestic abuse, sexual violence, trafficking, modern slavery, so-called honour-based violence and FGM).

We can advise on applying to the EU Settlement Scheme including helping you to understand:

  • what the EU Settlement Scheme is
  • what criteria you need to meet
  • how to make an application
  • what documents you will need to apply
  • what type of status you are eligible for

Call: 020 7118 0267

Opening hours: This line operates twice a week on these days and times:

Tuesdays 11am – 1pm & 2pm – 4pm

Wednesdays 11am – 1pm & 2pm – 4pm

We are only able to advise in English. Callers who require an interpreter can request one from us when they call this line and we will endeavour to provide a telephone interpreter where possible.

2. Immigration and asylum law line 

This line is for women who need advice on their immigration status. We can advise you on:

  • immigration law including domestic violence, long residence and family life
  • the rights of Europeans and their families in the UK
  • claiming asylum
  • trafficking
  • financial support options including for women with no recourse to public funds

Call: 020 7490 7689

Opening hours: This line operates twice a week on these days and times:

Mondays 10am – 1pm & 2pm – 5pm

Thursdays 10am – 1pm & 2pm – 5pm

The line is closed on bank holidays

3. Professionals’ Advice Line

Our Professionals’ Advice Line is for non-legal professionals and OISC registered advisers supporting vulnerable migrant women. Click here to view the Terms of Reference for our Professionals’ Advice Line (PAL)

Call: 020 8138 8028

Opening hours: This line operates fortnightly and is scheduled to be open on the following dates:

12th March

9th  and 23rd April

7th and 21st May

4th and 18th June,

2nd, 16th  and 30th July

Fridays 10am – 12pm


Professionals may also be interested in joining our Women’s Migration and Asylum Network.